We do our best to manage expectations, the following pro’s and con’s apply to this:
If extraordinary (dietary) requirements are requested, we may need to charge for any additional costs incurred. For example: when the chef kitchen would charge us for a non-standard diet, which they decide is very difficult to achieve.
Accommodation packages are (partly) refundable until 5 days before the event starts, except for the transaction fee (for example when paying by credit card).
The refund amount or change fee is depending on the date of notifying Zoukdreams:
A refund can be requested by contacting Zoukdreams by email.
It is also possible to transfer accommodation to somebody else free of charge. For this you must contact Zoukdreams beforehand by email.
In case of any damage being caused to the rooms or interiors, all room occupants are accountable to share the costs in case liability is put to Zoukdreams. Unless somebody takes full responsibility.
For general information about using the Zoukdreams website go to the Terms & Privacy page.
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