Change policy
Tickets can be changed free of charge within 48 hours of purchase. You can make corrections within that time.
Transfer policy
It’s possible to transfer a ticket to somebody else up to 5 days prior to the event due to administrative reasons. If you’re taking over a ticket as a buyer we encourage to contact us to be sure the ticket is legitimate. The following conditions apply to transfers:
- the person taking the ticket must take the same dance role;
- request the transfer via email to Zoukdreams;
- the transfer is only valid/confirmed after written confirmation from Zoukdreams;
- a pass is NEVER allowed to be sold for more than the original price where it was bought for;
- in case of a waiting list Zoukdreams will refund and distribute the vacant spot.
Refund policy and carry-over
All tickets are non-refundable. In limited and exceptional circumstances, Zoukdreams may decide to allow to carry over a ticket to the next event. Requests to carry-over a ticket must be received by Zoukdreams before the start date of the event.
Zoukdreams reserves the right to initiate a refund for a ticket. This may occur when a ticket holder has not booked for accommodation at the venue and Zoukdreams has to deal with the highly unlikely scenario that he/she can not be given a spot in the event due to regulations. If such a refund would be made, the ticket holder will first be given the opportunity to book accommodation at the event venue instead. When ticket holder would deny this offer and choose a refund instead of booking the accommodation, Zoukdreams is neither responsible nor accountable for refunding (travel) costs already made by ticket holder.
Zoukdreams also reserves the right to refund a ticket if the attendee does not meet requirements (dance level), when applicable.
Cancellation policy
In case Zoukdreams is to cancel the event for any reason, we may offer carry-over passes for the next event (which may be next year). Fortunately during more than 15 years of Zoukdreams, not a single event was cancelled. The scenario of cancellation of the whole event is highly unlikely, but it would be possible if Dutch authorities set limitations on events from a public health perspective.
